Frequently Asked Questions

Do I need to create an account?

No, however we strongly advise you to. If you are a new customer, you have the option of setting up an account to keep your information and to expedite future orders.

You will need to enter your contact information again each time you place an order if you don't create an account or save your log-in information. On subsequent visits, you won't be able to view the progress of your order or place a one-click repeat order.

How do I place an order?

Please follow these steps for online ordering: 

(You can visit this SiteGuide page to see full details)

Using the search box tool, you may locate the item. This is the quickest method of product discovery. A product's name, primary ingredient, or brand can all be used in a search. Picking a category from the list at the top and right of the page is another efficient way to get a product.

By selecting the "add to basket" option, you can select things. The items will be added to your shopping basket as a result. Click the "Checkout" button once you've made up your mind about which items to purchase.

To fill out your information on the checkout page, select the guest or register option. Then, to place a purchase, click the "Confirm Order" button. You will be sent to a successful page after placing an order.

A confirmation of your order will subsequently be sent to you through email. As soon as you place your order, you will receive this. Please check your SPAM or junk email folder to see if it has been stored there if it does not come within a reasonable amount of time. Please add admin(@)safemg.com to your Secure sender list or White List in case this occurs.

How long I have to wait for my order to arrive?

Your medication will arrive between 6 and 15 days after ordering. Please be aware that delivery could take up to 30 days if there are unanticipated technical problems. Due to COVID-19, we have already established an important website concerning our most recent shipment information.

How can I track my order?

When the product is shipped out from our end, you will receive a shipment email with a tracking number. From our tracking page, which is accessible on the right side of the top bar, you can follow the order using that tracking number.

You can always write a mail to our customer service asking for assistance if you have or are experiencing any problems.

Can I cancel my order once it is placed?

As long as your order hasn't delivered, you may cancel it. In that situation, we'll reimburse your money and just charge you the cancellation cost.

We are unable to cancel orders that we have already begun to process or ship.

Are these medications safe?

They are safe, primarily because they are branded medicines produced under stringent international laws and to the greatest safety and quality standards.

How can I buy medicine with a prescription?

By sending us a scanned copy of your prescription via email or upload, you can buy prescription medicines online.

What can I do if I received the wrong dosage of medicine?

It is crucial that you get in touch with us right away in this circumstance. The appropriate prescription dosage will be sent to you again.

What if I filled wrong email address in registration?

You might have given an invalid email address when registering or placing an order, which could be one of the reasons you didn't receive an email update. You will need to register again if you entered the incorrect email address during registration.